Unified Communications

VOICEMAIL

Voicemail can be managed and accessed from the desktop phone or through the mobile app • Transcribed voicemail messages can be delivered via email or viewed on the mobile app • Voicemail can be received or forwarded as a downloadable email attachment

Ms Teams Management

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CRM Integration
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PHONE SYSTEM

• Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime • System configuration and call reporting are managed from a single web-based portal

MOBILE

 The Elevate Mobile App makes any smartphone an essential collaboration tool 

  • Place and receive calls, see who is available, respond to chat conversations, join video meetings, and more from your mobile device 
  • Extend your business phone number and extension to your mobile phone
  • Sync contacts from popular third-party platforms (Microsoft 365, Google, and more) to your desktop and mobile devices
PHONES AND DEVICES

Devices are plug-and-play, delivered pre-configured to work seamlessly

with the Elevate service

  •   No special setup or technician required
  •   Includes world-class manufacturers such as Poly and Yealink with many models to choose from to meet any business need
ROMMS

 Enjoy an enhanced video conferencing room solution that allows remote and in-office employees to be seen, heard, collaborate and fully participate in their work meetings no matter their location 

  •   Works with existing audio and video equipment and only requires a small PC and an Android tablet
PRESENCE INDICATOR

Elevate desk phones and applications include presence – the ability to see whether your company contact is available or busy on the phone

  •   Desktop phones include a busy lamp field (BLF) in the LCD display that

indicates presence

  •   The Elevate desktop and mobile apps display presence information alongside each contact in the Active Directory
VIDEO CONFERENCING

Meet face-to-face in HD video and share your screen for more interactive and productive meetings with colleagues and customers • Access to advanced features – like automatic meeting lock, virtual backgrounds, meeting transcriptions, and more

FILE MANAGEMENT

Access files from desktops, laptops, smartphones, tablets, file servers and the web,

Full control over files, users, devices, and sharing activities.

Real-time backup of all files, mobile photos, and videos.

Point-in-time file restoration for quick recovery from ransomware and other types of data loss.

Up to 200 GB per user of sharesync file storage included.

DESKTOP

• View real-time working statuses of colleagues, place and receive calls, communicate in real-time with team chat, meet face-to-face in HD video, share and store.

TEAM CHAT
  •   Communicate with more than voice and email – use direct chat and private

and public channels to have conversations, share files, and more in real-time

  •   Use direct chat to communicate with an individual colleague
  •   Use private and public channels to discuss specific topics in groups
  •   Access advanced collaboration features like @ mentions, search in chat, replies, rich text editor, and more
  •   All messages automatically sync across mobile and desktop apps, and are securely encrypted in transit and at rest.
FILE MANAGEMENT

Access files from desktops, laptops, smartphones, tablets, file servers and the web,

Full control over files, users, devices, and sharing activities.

Real-time backup of all files, mobile photos, and videos.

Point-in-time file restoration for quick recovery from ransomware and other types of data loss.

Up to 200 GB per user of sharesync file storage included.

CONTACT CENTRE

Voice, chat, and email queues combine into a single omni-channel experience • Provide exceptional customer interactions with customisable call.

FAX

WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email • Transmits faxes directly from a Windows-based PC

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