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We can even set up a remote worker system quickly and easily. But even with this you can still keep control of quality of each call whether its inbound or outbound using our call management system and call recording feature.

Customer Service Management

With so many calls coming in it can be hard to keep track of who answered which call. It can also make keeping control of the quality of the answering performance very difficult.

Our customer service management application allows you to do just that.

Improve answering performance

Reduce abandoned calls

Voice to Email

Now all staff can retrieve their voicemail messages using your call centres email system. As soon as a customer leaves a voicemail message, an email is sent to the member of staff, with the message attached as an audio file.

Employees can listen to their messages directly on the PC/Laptop, or they may prefer to dial into the telephone system remotely from their mobile phone, or perhaps pick up the message on site from any telephone connected to the system.

All of our telephone systems include this function and you can select which users have this function available as and when required.

VOIP Softphone Technology

If you decide to take the VoIP route as your call centre phone system, you will be able to use VoIP softphones for all or selected staff. 

The softphone is an application that is downloaded onto your computer or laptop that will allow you to make and receive calls on the PC itself. As long as the laptop has LAN connectivity, telephone communications can take place.

Using a VoIP connection allows you to give each member or staff an individual extension and saves you the time and money required to get in and install new handsets as no physical telephone is required.

Email to SMS and Bulk SMS

With our latest service you are now able to send text directly from your email. This will allow you to send customers quick updates and information regarding their accounts or updates on any issues that they have called in about. With this the customer is reassured whenever they receive a text informing them on any updates. 

The bulk SMS service will allow you to send a text to a large number of customers at once, and best of all you can still personalise each message using a specialised coding system so the text can include the names or even the customers’ personal ID or account number.

This will allow you to get out information on any events or special offers quickly and easily for marketing purposes or can be used for support services in order to inform each customer or any changes to a service or anything else such as downtime plans.

Free Comparisons & Consultancies

Here at 4ward we want to ensure that you’re getting the best system possible that meet all of your day to day business requirements. We do this by offering our clients, both prospective and existing, a free site consultancy to evaluate your business needs.

 We take a look at your current set-up and provide you with telecom solutions that will give you a complete system to meet your needs. Also, by looking at your building specifications and layout we will be able to show you how your system will be connected.

We can even recommend which type of system is right for you, from Voice over Internet Protocol (VoIP) to TDM and from ISDN to SIP.

If you are interested in getting a quote then allow us at 4ward to provide you with a free price comparison and free detailed site consultancy.